FAQ’s
At Charlie&Quinns The Complete Satifaction Of Our Customers Is Our Top Priority.
Below Are Some Of Our FAQ's
Please Contact Us With Any Further Questions.
Please Contact Us With Any Further Questions.
What Payment Methods Do You
Accept?
- Credit/Debt Cards
- PayPal
- Apple Pay
What Is Your Return Policy?
- If Your Item Was A PreOrder & In A Specific Size & The Size Does Not Fit We Will Not Offer A Refund As All PreOrder Items Are Paid To Order.
- Due To Our Items Being Made To Order, Refunds Are Only Processed For Damaged Or Incorrect Items. Please Contact Us Within 7 Days Of Receiving Your Order. We Do Not Refund Orders For Buyer's Remorse And Size Exchanges Are Not Accepted.
- Due To Our Items Being Made To Order, Refunds Are Only Processed For Damaged Or Incorrect Items. Please Contact Us Within 7 Days Of Receiving Your Order. We Do Not Refund Orders For Buyer's Remorse And Size Exchanges Are Not Accepted.
- The Return Must Be Within 14 Days Of Receiving Your Order. If 14 Days Have Passed Unfortunately We Will Not Be Able To Accept The Return.
- The Item/s Must Be In The Same Condition As Received, Unworn With Tags Still Attached.
- Sale Items Can Not Be Refunded.
- We Will Not Pay For Return Postage (Or Exchange) We Do Recommend If You Choose To Return An Item You Send The Item/s Tracked. We Will Not Refund 'Lost' Items.
- Original Postage Costs Can Not Be Refunded. Once We Receive Your Return It Will Be Inspected And You Will Be Notified As To Whether Your Refund Has Been Approved, Once Approved A Refund Will Be Issued. Please Allow 7-10 Business Days For Refund To Show.
How To Return:
- Returns Can Be Requested By Emailing [email protected]
- Once Accepted We Will Contact You With Instructions Where To Send Your Package.
- We Do Not Provide Postage Costs. Once Your Return Has Been Received & We Are Fully Happy With The Condition We Will Send You An Email To Let You Know We Have Received Your Returned Item & Refund Will Be Processed.
Exchanges:
- We Will Only Replace Items If They Are Defective And/Or Damaged On Arrival.
- The Exchange Must Be Within 14 Days Of Receiving Your Order. If 14 Days Have Passed Unfortunately We Will Not Be Able To Accept The Exchange.
- Any Exchange Will Be Subject To Stock Availability And Postage Will Be Paid By The Customer.
- Sale Items Can Not be Exchanged.
Sizing Information:
- If You Have Any Questions Regarding An Items Sizing/Fit Please Do Not Hesitate To Get In Touch.
Pre Orders:
- Items Can Be PreOrdered If An Item Is Out Of Stock Or If We Have A New Collection To Be Released.
- Please Note They Are Made To Order So Please Allow Sufficient Time For Your Item/s To Come Back In & If It Is A New Collection, For It's Release Date & Dispatch/Delivery Time.
Christmas:
- During Busier Periods (Christmas & During Promotions) Items May Take Slightly Longer, But We Always Do Our Best To Get Your Order Out ASAP.
Collaborate:
- We'd Love To See Your Little Ones With Any Of Our Pieces. You Can Send Us Photos To [email protected] Or Tag Us On Any Of Our Socials. (Psss We'll Even Send You A Discount Code For Your Collaboration!)
Feedback:
- We Always Welcome Feedback & Would Love To Hear How Your Little One Is Enjoying Their Purchase, Or Even How You Found Your Experience With Us Here At Charlie&Quinns.